faq

Do you need information? Find the answer in our FAQ.

Are your spare parts original?

Our spare parts are all original: they might be taken from working machines that were discontinued, sold or retrofitted, but no “self made” or “compatible” products are listed.

Are they new or refurbished?

Our parts and accessories, may be new, refurbished or just taken away, in a good working condition, from measuring machines that have been then retrofitted or discontinued for any reason.

Are your parts really good or have defects?

All our parts are perfectly working and in good cosmetic conditions: If not, each defects it is declared inside the tech sheet of the product, so that you can see it and the price, of course, is related to the real condition of the goods.

Do you give warranty for your products?

Si lo facciamo, ma in modi differenti:

Yes we do, but in different ways:

A new item has the factory warranty: entire or remaining period, depending on the buying and selling time
A self mounted (stand alone) item has its warranty because you cannot create problem to it if no crashes or electrical shocks or other injuries occours; at the least it is 30days warranty.
Electronic devices or boards are sold in perfect working condition but they have no warranty because if you put them into a controller or device which is broken, you can damage the new board itself.. and here usually start some problems.

We can give you a video in which you will see the board we are going to sell you, working in its environment and being packed for you, with serial numbers clearly seen.

Do you make exchanges or refunds?

We always will declare to you if you’re going to buy an object that is the only one we have. So if any problem due to us will occur we will change your item if we have one or refund it if we have none left in stock. Shipping expenses will be half and half between you and us.

Why don't you sell directly with an Ecommerce payment procedure?

That’s because we always want to have direct contatcs with our customer and be sure that we are giving them exactly what they need. We will maybe do this in the future for standard Renishaw items.

Who are you?

I am Yvan Iori, a cmm technician with over 20 years experience on serviceing those machines. My team and me are experts in finding solutions for customers who are experiencing troubles on older systems and in finding good priced solutions for the day by day maintenance and usage of your machines. Our Renishaw items have best prices in the market, same as our boards and cards or joystick boxes, and our retrofit solutions give the widest range of possibilities: we provide reasoned solution at reasonable price.